If your unit arrives broken

Cell2Jack does not list a separate manufacturer warranty. If your unit is broken, the fastest fix is a return through your Walmart account. Seereturns and refunds.

Past Walmart's return window, mail it in using the steps below and we will do what we can.

Before you send it back

Almost every problem people report is a setup issue, not a broken unit. Check your power adapter, your cable, and your wall jack first. The help center fixes most issues in a few minutes.

If it is still broken, mail it back with a note that covers the problem, your order number, and when and where you bought the unit.

How to get a replacement

1. Ship the broken unit, the cable, and a note with your order number to the address below.
2. We send your replacement once it arrives and we confirm the problem.